Welcome to sayHi’s Privacy Policy.

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Thank you for taking the time to read it.

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We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices.

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This Privacy Policy applies from 01/09/2023

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• Where This Privacy Policy Applies

• Information We Collect

• How We Use Information

• How We Share Information

• Cross-Border Data Transfers

• Your Rights And Choices

• How Long We Retain Your Information

• No Children Allowed

• Job Candidates, Contractors and Vendor Representatives

• Privacy Policy Changes

• How To Contact Us

• How To Withdraw Consent to Data Collection

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Where This Privacy Policy Applies

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This Privacy Policy applies to websites, apps, events and other services we operate under the brand sayHi. For simplicity, we refer to all of these as our “services” in this Privacy Policy. 

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Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy -- not this Privacy Policy -- applies.

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Information We Collect

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We collect information such as:

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• Information about your use of our services such as access logs, 

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Information you give us:

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You consent to us using it for the purposes identified and as laid out in this Privacy Policy. Some of the information you choose to give us when using our services  includes:​

• Your email address

• your gender

• date of birth

• who you’d like to connect with

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​You can also choose to share with us the following information: 

• your sexual orientation, 

• ethnicity, 

• religious beliefs

• political opinions with us. 

• your bio

• your interests, 

• photos, 

• To add certain content, like pictures or videos, you may allow us to access your camera, photo album, or microphone.

• When you participate in surveys, focus groups or market studies, you give us your thoughts on our products and services, responses to our questions and testimonials.

• If you contact us (e.g., through our customer care team or on social media), we collect the information you give us during the interaction.

• We also process your chats with other users as well as the content you publish to operate and secure the services, and to keep our community safe.

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Information we receive from others

In addition to the information you may provide us directly, we receive information about you from others, including:

• Users
  Users may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.

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Information generated or automatically collected when you use our services

When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details.

• Usage Information

When you use our services, we collect data about your activities on the platform. This includes information such as when you logged in, the features you used, actions you took, information presented to you, the address of referring webpages, and any ads you interacted with. Additionally, we collect data on your interactions with other users, such as those you connect with, interact with, and exchange messages with.

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How We Use Information

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The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you and our community safe. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.

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A. To administer your account and provide our services to you

• Create and manage your account

• Provide you with customer support and respond to your requests

• Communicate with you about our services

• Personalize pricing, offer discounts and other promotions, and complete your transactions

B. To help you connect with other users​

• Show users’ profiles to one another

• Enable users to search for and connect with users

C. To provide offers ​

• Communicate with you about products or services that we believe may interest you

D. To improve our services and develop new ones

• Administer focus groups, market studies and surveys

• Review interactions with customer care teams to improve our quality of service

• Understand how users typically use the services to improve them

• Develop new features and services

E. To prevent, detect and fight fraud and other illegal or unauthorized activities

• Find and address ongoing, suspected or alleged violations of our Terms of Use, notably through the review of reports and interactions between members

• Better understand and design countermeasures against violations of our Terms of Use

• Retain data related to violations of our Terms of Use to address the violation and prevent against recurrences

• Enforce or exercise our rights, for example our rights set out in our Terms of Use

• Communicate to individuals who submit a report, including what we’ve done as a result of their submission

F. To ensure legal compliance

• Comply with legal requirements

• Assist law enforcement

To process your information as described in this Privacy Policy, we rely on the following legal bases:

 

Our use of your information is based on different purposes, which we explain below:

Perform our service to you: We process your information for purposes A and B to fulfill our contractual obligations to you. As you use our service to make meaningful connections, we use your information to maintain your account and profile, display it to other users, recommend potential matches, and provide both free and paid features.

Legitimate interests: We process your information for purposes C, D, and E based on our legitimate interest. For example, we analyze user behavior to improve our services, suggest relevant offers, ensure safety for all users, and protect our legal rights.

Comply with applicable laws and regulations: We process your information for purpose F to comply with relevant laws and regulations. For instance, we retain traffic and transaction data to meet accounting, tax, and data retention obligations, and to respond to legitimate access requests from law enforcement agencies. We also retain records of user consents and opt-outs.

Consent: In some cases, we may ask for your consent to collect specific information, such as your precise geolocation or sensitive personal information. If you provide us with such information, you consent to its processing in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us directly.

Overall, our main goal for processing your information is to provide and enhance our services, while keeping you and our community safe. If you'd like more details on how we use your information and for what purposes, please read on, as we provide practical examples for each purpose.

 

 

 

How We Share Information

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Due to the nature of the service, we share users’ information with other users. We also share some users’ information with service providers and partners who assist us in operating the services, and, in some cases, legal authorities. Read on for more details about how your information is shared with others.

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• With other users
   

When you willingly divulge information on the service, including your public profile, you are sharing it with other users. We advise you to be cautious with the information you provide and ensure that you are comfortable with it being publicly visible.

If you opt to restrict the audience for certain content or information on your profile, you can adjust your settings accordingly.

In the event that someone reports an incident involving you, we may inform the reporter of any actions we took in response to their report.

 

• With our service providers and partners
   

To help us run and enhance our services, we employ vendors who provide assistance with activities such as data hosting and analytics. 

Before we commence any business dealings or partnerships, we subject vendors and partners to a rigorous screening process. They must also abide by stringent confidentiality obligations.

 

 

• For corporate transactions
   

In the event that we are involved, whether partially or wholly, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change in ownership or control, your information may be transferred.

Additionally, we may divulge your information if required by law enforcement or in compliance with legal processes such as court orders, search warrants, government or law enforcement investigations, or other legal requirements. This disclosure may also occur to assist in preventing or detecting crime, subject to applicable law, or to safeguard the safety of individuals.

 

 

• To enforce legal rights
   

We reserve the right to share information in the following circumstances: (i) when necessary to mitigate our liability in a current or potential legal proceeding; (ii) to protect our legal rights, the legal rights of our users, business partners, or other relevant parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take action against illegal activity, suspected fraud, or other forms of misconduct.

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• With your consent or at your request

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We may request your approval to share your information with third parties, and if we do so, we will explain the reasons for the information sharing. We may use and share non-personal information, such as device information, general demographics, general behavioral data, and location in de-identified form, as well as personal information in hashed, non-human readable form, for the purposes mentioned above. We may share this information with third-party advertisers and other companies within the Match Group to develop and provide targeted advertising on our services and third-party websites or applications, as well as to analyze and report on the advertising you see. 

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Your Rights and Choices

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To empower you in managing your information, we would like to bring your attention to the various options and tools that are at your disposal:

• Access / Update tools in the service. 

• The service provides access/update tools and account settings that enable you to directly access, rectify, or remove information associated with your account within the service.

 

• Device permissions. 

• Certain mobile platforms may have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications, and advertising identifiers. You have the option to modify your device settings to either allow or deny the collection or processing of this information, or the display of notifications. However, disabling these features may result in the loss of certain service functionalities.

 

• Uninstall. To halt information collection by an app, you can uninstall it using your device's standard uninstall process. It is important to note that uninstalling an app does not equate to closing your account. To close your account, please utilize the corresponding functionality available within the service.

 

• Account closure. You can close your account by using the corresponding functionality directly on the service.

 

We also want you to be aware of your privacy rights. Depending on where you live, you may have the right to:

• Access/know. It is possible for you to request a copy of the information we have stored about you, and in some cases, you can receive it in a portable format. If you wish to access this information, you can do so directly through the service by submitting a request here.

• Delete/erase. 

• If you desire, you can ask us to erase the personal information we have about you. To do so, you can utilize your right to deletion by making a request here.

• Correct/rectify/update. 

• By directly accessing your profile in the service, you can make edits to the majority of the information you have shared with us. However, if you suspect that the information we have on record for you is incorrect, you can reach out to us here to request rectification.

• Object/restrict. 

• There is a possibility that you hold the right to object to or request limitations on specific types of processing that we undertake. If you wish to exercise this right, please reach out to us here.

 

To safeguard both you and all of our users, we may require you to provide evidence of your identity before fulfilling any of the aforementioned requests. It is important to note that we reserve the right to reject requests, such as those that are unlawful or invalid, could potentially infringe upon the trade secrets, intellectual property, privacy, or other rights of another person, or if we are unable to authenticate you.

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If you wish to obtain information related to another user, like a copy of any messages you received from them via our service, the other user must separately request their information from us after providing proof of their identity.

However, certain requests to object to or limit the processing of personal information may not be possible to accommodate, as they could prevent us from providing our service to you. For example, if we do not have your date of birth, we cannot ensure that you are over 18 years old, which is necessary to provide our service.

 

In select countries, such as those within the European Economic Area and the United Kingdom, you hold the right to file a complaint with the relevant data protection authority if you have concerns regarding how we handle your personal information. To learn more about your data protection regulator in the European Economic Area, you can find information here, and in the United Kingdom, you can find information here. The data protection authority with which you may file a complaint could be the one in your habitual residence, where you work, or where an alleged violation occurred.

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How Long We Retain Your Information

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The company keeps personal information only as long as necessary for business purposes and as allowed by law. If a user closes their account, their profile becomes invisible and their personal information is deleted after a safety retention window of three months, during which the information may be kept to investigate unlawful or harmful conduct. After the safety retention window, only limited information is kept for specific purposes.

• a) The company keeps limited data to comply with legal requirements, including transaction data for 10 years for tax and accounting purposes, traffic data/logs for one year, and records of user consent for five years to demonstrate compliance with applicable law.

• b) The company stores some information, such as customer care records and imprecise location data, based on their legitimate interest. This information is used to support customer care decisions, enforce rights, defend against claims, anticipate potential litigation, prevent banned users and minors from creating new accounts, and ensure the safety and vital interests of their users.

• c) The company also stores information based on their legitimate interest if there is an ongoing or potential issue, claim, or dispute that requires them to keep the information. This includes situations where they receive a valid legal subpoena or request to preserve data or if the data is necessary for legal proceedings.

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No Children Allowed

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You may only use our services if you are 18 years of age or older. We do not allow individuals under the age of 18 on our platform. If you suspect that a user is under the age of 18, please use the reporting mechanism available on the service.

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Privacy Policy Changes

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This policy may change. We will notify you before any material changes are made, in time for you to review them.

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How to Contact Us

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If you have questions about this Privacy Policy and live in the United Kingdom you can contact us online here

 

Online: team@joinsayhi.com

 

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How To Withdraw Consent to Data Collection

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You may withdraw your consent at any time by contacting us directly via email: team@joinsayhi.com

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